Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Billing or shipping address
• Company or business name
• Service requirements
• Artwork, logos, images, designs, or other uploaded files
• Garment or application details
• Required sizes and file formats
• Order and payment-related information
• Messages and project instructions submitted through our forms

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location
• Website usage and interaction data

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests
• Review artwork and project requirements
• Provide embroidery digitizing, vector artwork, patch, and design services
• Process and manage orders
• Communicate about your project or order
• Deliver completed files
• Provide customer support
• Improve our website and services
• Prevent fraud, abuse, or security issues
• Maintain business and transaction records
• Comply with legal or regulatory requirements

3. Artwork and Uploaded Files

When you upload artwork, logos, images, documents, or other project files, we use those files only for reviewing, quoting, producing, or supporting your requested service.

We do not claim ownership of artwork or files provided by customers.

Customers are responsible for ensuring they have the necessary rights or permissions to submit and use any artwork, trademarks, logos, copyrighted materials, or other intellectual property provided to Tulip Embroidery.

4. Payments

If you purchase services or products through our website, payment information may be processed by third-party payment providers.

Tulip Embroidery may not directly store complete credit card or payment card details. Payment providers process your information according to their own privacy and security policies.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Understand how visitors use the website
• Support website security
• Measure traffic and marketing performance

We may use third-party analytics or advertising services that place their own cookies.

You can manage or disable cookies through your browser settings. Some website functionality may not work correctly if cookies are disabled.

6. How We Share Information

We may share information only when reasonably necessary with trusted third parties that help us operate our business, such as:

• Website hosting providers
• Email providers
• Payment processors
• Shipping or delivery providers
• Analytics providers
• Security and anti-spam services
• Professional service providers

These providers may only use the information as necessary to perform their services.

We may also disclose information when required by law, court order, government request, or to protect our legal rights.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your project or order
• Provide customer support
• Maintain accounting and business records
• Resolve disputes
• Comply with legal obligations

Artwork and project files may also be retained for a reasonable period to support revisions, repeat orders, or customer requests.

You may contact us if you would like us to delete eligible personal information or project files.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing a request.

10. Marketing Communications

If you choose to receive promotional emails or marketing communications from us, you may unsubscribe at any time using the unsubscribe option provided in the message or by contacting us directly.

Transactional emails relating to active projects, quotes, orders, or customer support may still be sent when necessary.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Tulip Embroidery is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

12. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child has been submitted without appropriate consent, we will take reasonable steps to remove it.

13. International Visitors

Tulip Embroidery may provide services to customers in different countries.

As a result, personal information may be processed or stored in countries outside the country where you live. Where required, we take reasonable steps to ensure appropriate protection for personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.